General Manager
LandingNashville, Tennessee, United States
Posted November 18, 2025
Full Time
About the Company
Landing is a nationwide hospitality platform offering fully-furnished apartments with hotel-quality amenities and 24/7 support. The company provides guests with a familiar and frictionless experience for any travel occasion, while property owners gain access to a fast-growing demand for furnished housing with a turnkey solution that requires no operational lift.
Job Description
We are hiring a General Manager to join us at Landing in Nashville, TN. This role requires 1+ years of property management, hospitality experience, Food and Beverage, Guest services or Customer service.
Requirements
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.
- Form partnerships with and oversee property housekeeping teams.
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.
Benefits
- Competitive Salary $55,000- $75,000 Annual
- 20% Monthly performance bonus
- Stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- 401(k) plan and access to ImmediatePay
- Super generous PTO policy
- Opportunities for upward mobility