Customer Service Representative

This Customer Service Representative role will focus on delivering exceptional customer experience by resolving issues efficiently, maintaining accurate customer records, and building positive relationships. The role involves handling customer interactions, order placement, and sales (local, domestic, and international), while contributing to continuous service improvement. The ideal candidate will be detail-oriented and possess strong communication skills.

Requirements

• Build and maintain sustainable relationships of trust through open and interactive communication.
• Ensure all customer requests, inquiries, and complaints are handled promptly and resolved effectively.
• Track and follow up on customer orders throughout the process to ensure deadlines are met and promptly inform customers of any potential delays or issues.
• Prepare weekly status reports for each customer, detailing all open orders, open quotes, and any other relevant updates or risks.
• Assist with order placement, refunds, exchanges, warranties, recalls, and product troubleshooting.
• Manage large volumes of incoming calls and customer interactions.
• Travel may be required to visit customers and attend industry conferences.
• Compiles and submits reports on customer satisfaction and service performance.
• Handle policy changes, renewals, and account updates.
• Follow all company policies, processes, communication standards, and guidelines consistently.
• Use computer systems effectively to handle high call volumes.

Benefits

• Competitive Salary
• Growth Opportunities