Customer Services Support Specialist

Manage ICE comments, surveys, and Commander’s Hotline responses. Analyze customer satisfaction data and prepare reports. Support customer service award programs and recognition events.

Requirements

• Bachelor’s degree in business, human resources, or related field
• 3+ years of experience in customer service program management
• Proficient in Microsoft 365, data analysis, and customer service systems
• Strong communication, project coordination, and analytical skills
• English proficiency Level III (reading, speaking, writing)