Customer Solution Center Service Representative I

The Customer Solution Center Service Representative I is responsible for handling first level calls involving member eligibility verification, general program and administration questions, benefits and services, and triage of calls to appropriate units or outside entities. The representative will provide essential information to members regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc. They will also assist providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility.

Requirements

• At least 6 months of customer service call center experience
• Data entry experience with ability to type a minimum of 40 words per minute
• High School Diploma/or High School Equivalency Certificate
• Knowledge of medical terminology
• Ability to answer a high volume of calls

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)