Customer Solution Center Service Representative I

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. The Customer Solution Center Service Representative I is responsible for handling first level calls and resolving member issues.

Requirements

• At least 6 months of customer service call center experience
• Data entry experience with ability to type a minimum of 40 words per minute
• High School Diploma/or High School Equivalency Certificate
• Ability to answer a high volume of calls
• Knowledge of medical terminology
• Must be a strong team player, punctual, and has excellent attendance record
• Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)