Tour Coordinator

To manage the full life cycle and deliver a first-class handling of all Tours, including Series business and Adhoc, checking itineraries and making all necessary bookings and arrangements.

Requirements

• Manage and operate tours, including itinerary and revenue checks.
• Process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.
• Complete any rate collection/negotiation activities requested by your Manager/Supervisor
• Deliver on teams agreed SLA’s
• Source for new suppliers if needed, negotiate services and rates.
• Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organization.
• Pre/Post season analysis and recommendations
• Undertake project work as required by management.
• Investigate and resolve service complaints.