Sr Back End Developer

We are seeking a Senior Support Engineer to maintain, support, and enhance core SaaS applications used by financial institutions in the real estate and mortgage lending industry.

Requirements

• Prioritize, document, and communicate software issues—including escalations—to the development team in a timely manner.
• Ensure integrity between core applications and ancillary systems to minimize operational risk and business disruption.
• Maintain deep knowledge of microservice-based architectures and understand the service impact of component failures.
• Identify trends in service disruptions using APM metrics and recommend improvements to technical leadership.
• Manage and optimize APM dashboards, proposing enhancements that improve system performance and reliability.
• Serve as a technical resource for the installation and support of proprietary and third-party applications across business units (banking, lending, mortgage, accounting, investment services).
• Develop custom solutions and tools that increase efficiency, accuracy, service levels, and automation.
• Support system monitoring, logging, and debugging processes across services and environments.
• Utilize DXI tools (e.g., FullStory) to drive insights and improve platform performance and user experience.

Benefits

• Remote Work & Results-Driven Projects
• KopiusLab: Trainings, workshops, and company-sponsored courses to keep your skills sharp.
• Career Growth: Clear opportunities to develop your skills and advance in your career.
• Language Learning: Online English classes to enhance communication.
• Referral Program: Bonuses for bringing top talent onboard.
• The Box: Quarterly snacks and swag delivered to your door.
• Keep Moving: Monthly reimbursement for fitness or physical activity memberships.
• Kopius Readers: Quarterly reimbursement for book purchases.