Telesales, customer relationship creation, sales opportunities, maintenance contract conversions, renegotiations, new digital services, VB repairs, customer satisfaction, data quality, communications.
Requirements
- Proactive creation and development of customer relationships
- Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team
- Responsible for making courtesy calls
- Takes care of inbound and outbound telesales
- Ensures successful conversions with existing and new maintenance customers
- Driving execution of her/his individual sales plan
- General responsibilities for all core 2 and 3 customers
- Renegotiation and cancellation prevention
- Complaint and query handling
- Supports the finance function in money collection
- Support sales people
- Qualifies leads and plans and schedules visits for farmer
- Data quality and communications to ensure customer experience
- Coordinates technical problems with supervisor and technicians
- Coordinates with supervisor and technicians in case of technical problems or new opportunities
- Monitors the leads and new opportunities in CRM and assigns them to right person
- Follows customers not visited; calls and identifies level of satisfaction and opportunity
- Documents the customer and contact information, maintains customer data
- Identifies, develops and follows up existing opportunities of modernizations while calling customer for maintenance topics
- Can sell VB Repairs in campaigns
- Follows up the modernization opportunities forecasted for the month and pushes for appointment for salesperson
- Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
- Coordinates with supervisor/technicians when site survey is required before new offer for modernization
- Ensures customer satisfaction
- Books appointments, generating leads in LIO and using KONE Tools
- Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments)
- Informs hunter about the appointments
- Updates CRM according to the communication of the hunter on outcomes of the meetings
- Creates opportunities and offers with the basic information wherever required
Benefits
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
- Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
- Sustainability is an integral part of our culture and the daily practice.
- We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
