Customer Experience Manager
Koin LimitedMexico City, Mexico
Posted March 13, 2026
Full Time
About the Company
The Wessex Mint is a growing precious metals platform
Job Description
The Customer Experience Manager oversees and optimises the end-to-end customer experience for The Wessex Mint platform, leading the customer experience function, managing customer support operations, and ensuring high standards of service across all customer communication channels.
Requirements
- Customer Experience Leadership
- Customer Support Operations
- Process & Systems Optimisation
- Customer Insight & Business Feedback
- Team Development
- Compliance & Trust
Benefits
- Full salary transparency
- Fully remote role for LATAM-based candidates
- Collaborative remote team environment
- Opportunity to lead the customer experience function for a growing precious metals platform
- Exposure to a fast-scaling international D2C business
