Customer Operation Manager

Kody is seeking a Customer Operations Manager to ensure smooth operations and exceptional customer service for clients. The ideal candidate will have analytical skills, communication skills, technical knowledge, and a dedication to providing top-notch support in a fintech environment.

Requirements

• Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
• Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders
• Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/ escalations
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• A commitment to delivering exceptional service and exceeding client expectations

Benefits

• Competitive salary and benefits package