Technical Support Engineer
KnowledgeCityLocation not specified
Posted December 12, 2025
Full Time
About the Company
KnowledgeCity delivers a comprehensive online employee training platform that enhances productivity and streamlines organizational learning. Its expansive Learning Library boasts over 50,000 video courses covering business skills, computer software, safety, compliance, and finance, with new content added each month. The platform enables companies to build customized, multilingual portals and manage users through a robust Learning Management System. By combining a vast, continuously updated content library with flexible, localized deployment, KnowledgeCity positions itself as a scalable solution for modern workforce development.
Job Description
The Technical Support Engineer provides high-level technical support to customers and internal teams, ensuring the smooth operation of KnowledgeCity's products.
Requirements
- Experience in technical support or a related role
- Strong understanding of software applications and troubleshooting techniques
- Familiarity with cloud platforms, networking, and database management
- Experience in the e-learning or educational technology sector
- Excellent problem-solving and analytical skills
- Ability to work independently and manage multiple tasks in a fast-paced environment
- Proficiency with support tools and ticketing systems
- Advanced English proficiency, both written and spoken
