Customer Training Specialist (H/F/X)

Knauf Belgium is recruiting a Customer Training Specialist to strengthen its Marketing team. The ideal candidate has experience in laying and knowledge of products, with excellent communication and collaboration skills.

Requirements

• Writing training courses (theory and practice) and training programs
• Designing or updating training materials
• Organizing customer training: booking/preparing equipment and taking care of clients during training sessions
• Animating training sessions (theory and practice)
• Processing customer feedback and updating training and/or training materials
• Analyzing KPIs to participate in improving training and documentation
• Ensuring safety for both clients and yourself
• Focusing on customer service: providing a real service to customers while being attentive to their expectations and needs
• Feeding the relationship with our partner organizations in the organization of training sessions
• Collaborative work: working closely with other departments (R&D, sales, marketing, technical service) to maximize synergies
• Logistics management and inventory management of equipment for the Knauf Academy
• Global management: procurement requests, equipment loan,...
• Participation in product testing
• Realization of didactic modules
• Realization of samples if needed

Benefits

• An open-ended contract
• An attractive salary package (including a company car)
• Opportunities for professional development through tailored training projects
• Integration into a global family company where respect for humanity is a fundamental value