INT-8226135 | CUSTOMER EXPERIENCE ASSOCIATE
KMC Solutions IncLocation not specified
Posted December 12, 2025
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude.
Requirements
- Answering and dispersing calls and inquiries
- Welcoming/ receiving applicants, visitors, and clients of the Company
- Responding/ addressing tenant concerns and walk-in inquiries
- Handling daily incoming and outgoing mail
- Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications
- Managing the front office on a daily basis
- Assisting with photocopy, printing, and scanning client request
- Gatepass / work permit processing
- Preparing and accomplishing errand form
- Monitoring the cleanliness in the concessionaire area
- Any ad hoc duties as required
- Being the Point person / Representative in the workplace
- Reserving the Conference room
- Reporting and coordinating any workplace issues and ensuring job completion
- Providing administrative support to members
- Providing unmatched customer experience
- Building strong relationships with members
- Enforcing company policies and procedures, and safety and health regulations and standards
- Attending ticket requests within SLA
- Assisting office walk tours with prospective clients and marketing events
- Offering and serving refreshments to the Client
- Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI
- Coordinating with the vendor for any Client request below 20K
- Distributing monthly treats
- Following operational processes and procedures
- Enforcing house vision and security guidelines
- Maintaining Office Show-readiness, cleanliness and maintenance
- Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members' needs
- Coordinating with Customer Success Lead for any facilities/Building issues
Benefits
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves