KLM Customer Service Agent - Norwegian/Swedish
KLMAmsterdam, North Holland, Netherlands
Posted February 2, 2026
Full Time
About the Company
Cygnific is a proud subsidiary of KLM, providing 24/7 customer service in 10+ different languages to passengers and customers of KLM, and various brands.
Job Description
We are looking for a customer service agent to assist passengers with questions about their trip with KLM. The job involves providing quick and suitable solutions to every problem and exceeding passengers' expectations. The role involves a paid training of 8 weeks at the office, followed by cross-training and development opportunities.
Requirements
- HAVO or MBO 4 diploma
- Experience working in a call center or customer service
- Fluency in Swedish or Norwegian and English
- Understanding of complex computer systems
- Affinity with KLM and international outlook
- Ability to work irregular shifts and weekends
Benefits
- Salary of € 2,646.75 gross per month
- Seven-month contract with long-term collaboration prospect
- 25 vacation days
- Irregularity allowances
- Language allowance 1.50 EUR per hour
- Hybrid working
- Travel allowance
- Work from home allowance
- Holiday allowance
- Festive end-of-year bonus
- Good pension plan
- Discount on KLM flight tickets
- Additional training and development opportunities
- Bicycle plan
- Pleasant and inspiring workplace
- Social events
