KLM Customer Service Agent - Dutch/English
KLMAmsterdam, North Holland, Netherlands
Posted December 5, 2025
2573.95 - 2573.95 EUR
Full Time
About the Company
Cygnific is a proud subsidiary of KLM that offers 24/7 customer service in multiple languages to passengers and customers of KLM, Sunweb, and Rituals.
Job Description
As a customer service representative, you will assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, and special requests. You will also have the opportunity to work irregular shifts, including weekends, and may be required to work from home at least two days a week.
Requirements
- At least a HAVO or MBO 4 diploma
- Experience working in a call center or customer service
- Fluent Dutch and English language skills
- Understanding of complex and technical computer systems
- Affinity with KLM and international outlook
- Willingness to work irregular shifts and weekends
Benefits
- Salary of € 2,573.95 gross per month
- Seven-month contract with long-term collaboration prospect
- 25 vacation days
- Irregularity allowances
- Hybrid working with 2 days a week remote work
- Travel allowance and public transport reimbursement
- Work from home allowance
- Holiday allowance and festive end-of-year bonus
- Good pension plan
- Discount on KLM flight tickets
- Additional training and development opportunities
- Bicycle plan
- Pleasant and inspiring workplace
- Social events
