Tier 1 Autoline Aftersales Support Analyst - Dutch Speaking

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

Requirements

• Owning and progressing cases through to resolution
• Escalating a case in good time
• Responding with empathy to customers
• Communicating cooperatively with team members
• Documenting solutions and producing written guidance
• Being passionate and pro-active in acquiring and absorbing knowledge
• Self-Motivation & initiative to aid your investigation process
• Effectively coaching and mentoring colleagues
• Ensuring root cause analysis is carried out
• Actively contribute to case reduction initiatives