Learning & Development Trainer

The Learning & Development Trainer is responsible for designing and conducting onboarding and training programs to boost employees' workplace performance at Keller Postman. This individual will work closely with the Director of Intake to assess training needs, design and deliver curriculum and learning materials for all phases of training.

Requirements

• Support the Director of Intake in the creation and implementation of Intake learning and development training
• Develop and update lesson plans, curriculums, training manuals, virtual and in-person classroom exercises, competency assessments, and more
• Partner with key stakeholders and assist in the delivery of high-impact training solutions
• Lead training classes independently or as a co-trainer/facilitator
• Assess trainee participation and progress continuously during training, providing feedback to both trainee and management
• Work alongside Quality Assurance team to assist with auditing and determine what additional training may be needed to improve performance
• Monitor inbound and outbound calls, emails, and text messages as needed to assess the demeanor, technical accuracy, and overall customer service and sales skills of multiple teams
• Provide feedback as needed based on Quality Assurance observations
• Collect evaluations throughout training to compile results and provide status reports on training effectiveness
• Take on ad-hoc projects as identified by leadership

Benefits

• Year-end discretionary performance bonus
• Benefits