Customer Service Representative
KDCI OutsourcingPasig, Philippines
Posted September 3, 2025
Full Time
About the Company
KDCI Outsourcing is a leading Philippine-based offshore staffing firm that delivers creative design, digital content creation, and eCommerce back‑office support to startups and enterprises worldwide. With a global footprint that includes Manila, Hong Kong, London, and a headquarters in California, the company leverages 15+ years of digital‑industry leadership to assemble high‑performing teams that drive hyper‑growth. KDCI offers a comprehensive suite of services—from graphic and UX/UI design to full‑stack development, QA testing, and customer‑support operations—delivered cost‑effectively and at world‑class quality. Its distinct advantage lies in combining deep technical expertise with a passion for digital innovation, ensuring clients receive tailored, scalable solutions that accelerate business success.
Job Description
KDCI Outsourcing is seeking a Customer Service Representative to provide high-quality support across phone, email, and chat channels in a fast-paced environment.
Requirements
- Excellent verbal and written communication skills.
- Previous experience in a customer service role, preferably handling phone, email, and chat support.
- Strong customer-focused mindset with a commitment to delivering exceptional service.
- Ability to multitask and prioritize tasks effectively.
- Experience using Shopify or similar e-commerce platforms to manage orders, process returns, update customer information, and resolve inquiries.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
