Deputy Director Operations, 4PL+

The Deputy Director of Operations, 4PL+ will be a hybrid role responsible for supporting the entire portfolio and ensuring customer delivery, quality, cost controls, safety, people management, and overall contract execution.

Requirements

• Work with customer focal points to drive daily tactical activities.
• Develop strong customer relationship with client and ensure customer satisfaction across all programs.
• Apply best practices for operational excellence across all contract requirements and initiatives.
• Coordinate with project/program managers, develop and track key performance indicators, analyze variances and develop recovery plans, RAIL tracking, and get-well plans when required.
• Support all business development initiatives to include organic growth and new ventures.
• Ensure all programs meet contract requirements and deliverables.
• Implement technology improvements such as automation and artificial intelligence (AI) where applicable.
• Coordinate and develop process improvement initiatives and portfolio projects.
• Previous experience managing over 20 employees.
• Secret clearance or ability to obtain a Secret clearance within six months.
• U.S. Citizenship Status required due to client requirement.
• Excellent written and verbal communication skills.
• Excellent presentation skills

Benefits

• 401K plan with company match
• Medical
• Dental
• Vision
• Life insurance
• AD&D
• Flexible spending account
• Disability
• Paid time off
• Flexible work schedule