Bilingual Customer Care Specialist (Level 1) West Coast - English and Spanish

Kate Farms is a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

Requirements

• Effectively interact with customers via phone, webform, and chat to provide clear, accurate information in an empathetic manner.
• Listen attentively and demonstrate patience and understanding in all customer interactions.
• Anticipate customer needs and proactively suggest resolutions tailored to individual requests.
• Quickly identify customer issues and determine appropriate solutions.
• Meet or exceed performance expectations, including Customer Satisfaction scores, quality scores, and customer resolution times.
• Contribute ideas to improve team processes and customer experience.
• Participate in team meetings and training sessions.
• Manage multiple priorities and goals depending on levels of urgency.
• Meet deadlines through efficient time management.
• Stay focused during peak volume periods while handling tasks simultaneously.
• Proactively work to minimize mistakes and pay close attention to detail.

Benefits

• Company-matched 401k plan
• Company-sponsored medical, dental, vision, and basic life insurance plans
• Generous PTO benefit
• Two weeks of paid 'Refresh' leave
• 80 hours of paid sick leave annually
• 11 paid holidays throughout the calendar year
• Paid disability leave
• Paid parental / pregnancy leave
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Employee Assistance Program