IT Help Desk Support - Level II (MSP)

Our client is a leading IT Solutions Company in Round Rock, TX seeking an IT Help Desk Support Technician - Level 2 with Managed Services Provider experience. The ideal candidate will have proven experience with technology and outstanding personal communication skills.

Requirements

• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level
• Strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus
• Experience with a PSA (ticketing system) tool a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus

Benefits

• Challenging work
• Career opportunities
• Pleasant work environment
• Ongoing training