Global Enablement Program Manager, Account Management & Customer Support - India

JumpCloud is seeking a Global Enablement Program Manager to design and deliver targeted enablement programs for its global Account Manager and Customer Success Manager teams. The role will blend instructional design, coaching, and data-driven enablement to strengthen execution across customer adoption, retention, and expansion.

Requirements

• ~3+ years of experience in a post-sales customer-facing role (e.g., Account Manager, Customer Success Manager, or equivalent) within a Commercial or Enterprise B2B SaaS organization.
• ~1+ year of experience in Sales or Customer Success Enablement, or in a leadership/training/coaching role with measurable impact on team performance.
• Deep understanding of the post-sales customer lifecycle, including onboarding, adoption, success planning, renewal, and expansion motions.
• Proven ability to facilitate engaging virtual and in-person training sessions that drive behavior change and improve customer outcomes.
• Familiarity with Value Selling, Customer Success frameworks, or similar methodologies for driving customer value and growth.
• Domain knowledge in IT, Security, and SaaS and comfort enabling technically oriented teams is a strong plus.
• Data-driven mindset with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace to analyze trends and measure enablement impact.

Benefits

• Remote work options
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Commitment to diversity and inclusion