IT Service Owner – Business Rule Platform 100% (f/m/d)

Join our Business Rule team as an IT Service Owner and manage the Business Rule Platform and Business Rule Engine solutions. As a driver of operations and change management matters, you will be responsible for ensuring support levels and effort sharing of operational tasks, aligning with providers and infrastructure, and continuously improving service availability and performance.

Requirements

• Manage the operating model to ensure support levels and effort sharing of operational tasks
• Provision 3rd level support as part of the operating model
• Align with providers and infrastructure in respect to lifecycle for IT Service (planning & execution)
• Continuously improve the service availability, performance, capacity & knowledge management
• Respond to risk related matters such as audits, access rights controls and annual risk assessments
• Manage risk mitigation actions and pipeline of technical debts
• Consult stakeholders with regards to sustainability and operation-readiness of the delivery and provides non-functional requirements, their test cases and is responsible for validation
• Align with delivery team and release management for deployments into UAT and Production environments
• Act as gatekeeper for any change in the IT Service, as such decides with stakeholders on production readiness from IT perspective (provide Go / No-Go recommendations)