At JTI, we celebrate differences, and everyone truly belongs. The Product Expert Manager will support the global Consumer Care Digital Platform's evolution and rollouts of technology capabilities.
Requirements
- Degree in engineering, computer science, or related discipline, and/or degree in Business Management.
- Fluent English (Written and spoken).
- Strong project management skills and proven experience (7-10 years) in the delivery of digital technology projects/solutions, working with business and IT developers.
- 7- 10 years’ experience as product manager/business analyst/solution owner/project manager for IT or digital systems.
- Experience working in Agile environments, delivering digital technology solutions.
- Excellent communication and coordination abilities, and the ability to successfully lead technical discussions with both business and IT teams.
- Ability to work collaboratively with various teams and stakeholders to ensure successful delivery of projects within time, scope, and budget.
- Understanding of consumer care, or customer care, or consumer experience digital cloud systems, possibly including knowledge of ServiceNow or other CRM/CX cloud solutions.
- Being able to travel internationally occasionally.
Benefits
- 83% of employees feel happy working at JTI.
