IT Desktop Support Specialist (Remote - US)

We are seeking a dedicated IT Desktop Support Specialist to provide technical support for hardware, software, and network-related issues across the organization.

Requirements

• Associate or Bachelor’s degree in a technology-related field or 2–5 years of relevant work experience.
• Certifications such as CompTIA A+, CompTIA Network+, MCTS, or Microsoft MCSA/MCSE/MCITP are preferred.
• Familiarity with Help Desk practices, ticketing systems (e.g., Spiceworks), and remote troubleshooting tools (e.g., TeamViewer).
• Knowledge of Windows operating systems (7, 8, 10), VPN, Active Directory, and multi-function printers (HP, Canon, Ricoh).
• Basic understanding of networking, Telecom, and VoIP technologies.
• Strong customer service skills, team collaboration, and adaptability to different work styles and personalities.
• Excellent verbal and written communication, problem-solving, and organizational skills.
• Willingness to work non-standard hours, including nights, weekends, and holidays as needed.

Benefits

• Competitive hourly wage: $27–$30 per hour.
• Opportunities for overtime support.
• On-site role with occasional remote work possibilities.
• Exposure to a dynamic, team-oriented IT environment.
• Professional growth opportunities through IT projects and cross-training.