Senior Software Support Analyst - Student
JenzabarUnited States
Posted October 8, 2025
58000 - 73000 USD year
Full Time
About the Company
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Job Description
Jenzabar is seeking a Senior Software Support Analyst to join their dynamic support team. This client-facing role involves high-quality technical assistance and exceptional customer service for Student Areas like Registration, Advising, Admissions, and Student Life. The ideal candidate will act as a strategic liaison between clients and internal teams.
Requirements
- Provide professional, courteous, and prompt technical support.
- Exercise judgment within procedures.
- Effectively manage customer escalations.
- Research and troubleshoot client issues.
- Document issues and solutions.
- Act as liaison between Support Services and Product Development.
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance
