Technical Support Analyst
JBA InternationalWashington, District of Columbia, United States
Posted November 2, 2023
Full Time
About the Company
JBA International, founded by two software engineers more than 35 years ago, specializes in talent acquisition, staff augmentation, and consulting across diverse sectors such as insurance, banking, legal, defense, entertainment, and telecommunications. The firm partners with businesses to design and implement digital transformation initiatives, automate operations, and build high‑performing teams that drive the future of work. JBA distinguishes itself by treating each engagement as a project, offering end‑to‑end solutions from talent sourcing to business coaching, and leveraging deep industry expertise to connect the right talent with the right opportunities. With a focus on innovation, automation, and workforce strategy, JBA International provides a comprehensive platform for companies seeking to stay ahead in a rapidly evolving digital landscape.
Job Description
Technical Support Analyst job at Pillsbury Winthrop Shaw Pittman LLP in Washington, DC. Provide technical support to users, monitor email and Skype, assist with IT projects and rollouts, and maintain IT systems.
Requirements
- Several years of law office support experience
- Experience in providing technical support to users
- Working knowledge of legal applications, Active Directory, and Microsoft Office Suites
- A+ or similar computer certificate or degree in computer sciences
- Understanding of printers, remote access tools, and mobile devices
- Basic understanding of network engineering and IP-based telecommunications
- Excellent organizational, customer service, and desk side support skills
- Self-motivation, attention to detail, and excellent interpersonal, critical thinking, and time management skills
- Ability to lift up to 50 pounds and walk/stand for up to 4 hours at a time
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
