Workforce Management Manager (WFM)

Workforce Management Manager responsible for overseeing workforce operations to ensure optimal staffing and service levels across the organization. Combines data-driven precision with genuine care for people to deliver exceptional customer experiences.

Requirements

• Create, publish, and communicate schedules
• Oversee real-time management of staffing and monitoring of service levels
• Develop, analyze, and present workforce reports and performance metrics
• Lead workforce planning processes including forecasting, capacity planning, and scheduling
• Partner with leadership to balance service levels, labor costs, and engagement-focused initiatives
• Identify areas improvement and offers innovative solutions for efficiency in scheduling, service levels and labor costs
• Track productivity, adherence to schedules, and overall workforce efficiency
• Collaborate with Tech/Systems teams to ensure WFM tools are optimized and data integrity is maintained

Benefits

• Paid Time Off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance