Guest Services Manager oversees the front office activities, including handling routine office work and administrative responsibilities of the resort.
Requirements
- Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
- Field resort comments, suggestions, and complaints to the General/RV Resort Manager
- Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
- Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
- Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is always available
- Review and code invoices and statements for manager approval, along with other reporting as necessary and assigned
- Perform general administrative tasks (answering phones, typing, copying, faxing, filing, etc.)
- Maintain the petty cash fund and record expenditures in the proper accounts
- Complete and maintain resort records, reports, and files in accordance with the Operations Manual
- Ensure office supplies and sufficiently stocked and prepare supply orders as needed
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan
