Performance Management CoE (SLA Governance)
ISG (Information Services Group)Bengaluru, Karnataka, India
Posted December 12, 2025
Full Time
About the Company
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm with over two decades of experience. Specializing in research, benchmarking, consulting, and managed services, ISG leverages proprietary market data and a team of 1,600 professionals to help clients maximize their technology investments and achieve operational excellence. The company's focus on AI governance, sourcing strategy, and transformation management sets it apart as a trusted partner for organizations seeking rapid growth.
Job Description
The Manager – Performance Management CoE (Center of Excellence) will drive service performance excellence across vendors, functions, and geographies, leading SLA governance, analytics, reporting, and continuous improvement initiatives.
Requirements
- Bachelors in IT, Business, or related field
- 10–15 years in IT performance management, SLA's, Managed services background, vendor governance
- Strong skills in Excel, Power BI, Tableau, ServiceNow
- Deep understanding of SLA/OLA frameworks, ITIL, service delivery
Benefits
- Lead a high-impact, cross-functional CoE central to our client success.
- Work in a dynamic, data-driven environment with exposure to senior leadership.
- Help shape enterprise-wide service excellence initiatives.