Head of Customer Operations & Service (m/f/d)
Ironmaxx NutritionNorth Rhine-Westphalia, Germany
Posted January 6, 2026
Full Time
About the Company
Ironmaxx Nutrition GmbH & Co. KG, headquartered in Cologne, is a German-based mid-size company specializing in the development, manufacturing and distribution of high-quality sports and fitness nutrition products. The company supplies a wide range of supplements and dietetic products to professional sports clubs— including ice hockey, American football and handball teams— while its products are also available through its online store, fitness studios, specialty retailers, supermarkets and convenience outlets across Germany. Ironmaxx distinguishes itself by combining proven performance benefits with appealing taste, earning recognition such as the North Rhine-Westphalia Food Quality Award and a reputation for rigorous innovation. Its culture emphasizes passion for sport, customer‑centric quality, and a commitment to delivering nutrition that "works and tastes."
Job Description
Lead the Customer Service team and develop customer-centric processes to enhance customer experience in B2B and B2C commerce. The role involves operational and strategic responsibilities, including order processing, customer service, and process optimization.
Requirements
- Commercial training (wholesale & foreign trade, industry, e-commerce)
- 5+ years of professional experience in customer service, sales, and/or order management
- Leadership experience
- Technical and digital understanding (ERP, CRM, ticketing, MS Office)
- Experience with SAP or similar ERP systems
- Excellent German and English skills
- Analytical thinking and strong process competence
- Excellent communication and conflict resolution skills
- Hands-on mentality and passion for growth
