Product Sppt Tech Advisor 2
IQVIABengaluru, Karnataka, India
Posted March 8, 2021
Full Time
About the Company
IQVIA is a healthcare technology company that uses advanced analytics and data science to help its customers create a healthier world.
Job Description
Participates in project activities, analytical, investigative and other fact-finding work in support of technology products.
Requirements
- Work with IT and project management teams to identify key project milestones and implementation timelines
- Work with customers and project management teams to gather requirements and translate them into technical specifications
- Day to day management of the ticketing queue
- Hosts internal meetings and advises on timeline progression
- Ensures all tickets are up to date
- Provides snapshot of any projects and status
- Responsible for various administrative tasks
- Participate in QA, UAT & production launch support related to various customer engagements
- Collaborate with product development team to help support platform functionality
- Provide Tier 3 technical support
- Working knowledge of support processes and working in support environment
- Help drive resolutions to remediate both routine and non-routine support where permanent solutions designed to improve the customer experience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance