Senior Technical Support Engineer
IQGeoKuala Lumpur, Kuala Lumpur, Malaysia
Posted November 27, 2025
Full Time
About the Company
IQGeo helps telecommunications and utility companies worldwide “build better networks.” Our award-winning geospatial software empowers more than 500 organizations to plan, design, build, and maintain the fiber and energy networks essential for a connected and sustainable future.
Job Description
The Senior Technical Support Engineer will support IQGeo's end-to-end geospatial software solutions for a growing global customer base. The role requires problem-solving skills, excellent communication, and a strong technical background in software delivery and support.
Requirements
- Problem-solving skills, providing consulting to clients based on current operational processes and their fit with IQGeo products.
- Excellent communicator, written and verbally.
- Support customers via multiple channels - phone, email, or case communication.
- Identify customer needs and help customers resolve issues or understand IQGeo product functionality.
- Finding solutions to often difficult or ambiguous problems.
- Follow up with customers to ensure their technical issues are resolved.
- Analyze and report product defects to the IQGeo Product Engineering Team.