Senior Research Executive, Customer Experience
IpsosSouth Jakarta, Indonesia • Denpasar, Bali, Indonesia
Posted September 16, 2025
Full Time
About the Company
Ipsos is a global market research firm providing accurate and relevant information to help clients make confident decisions. With a focus on True Understanding of Society, Markets, and People, Ipsos employs passionate experts who use advanced science, technology, and principles of security, simplicity, speed, and substance. The company conducts 50 million interviews annually, offering a distinctive approach that enables clients to act faster, smarter, and bolder.
Job Description
Ipsos is seeking a Senior Research Executive, Customer Experience to drive insights and recommendations for customer experience investments. The role involves conducting research, data analysis, and performance measurement across the customer journey to improve strategic and operational decisions. The company emphasizes the 'Insights to Action loop' and utilizes ROCXI (Return on Cost Efficiency, Research, Observation, Insight, and Execution) approach.
Requirements
- Bachelor / Master degree in Social Studies, Statistics, Math, or related field
- At least 3-4 years experience as a Quantitative Researcher
- Excellent research design and project management skills
- Strong knowledge of research methodologies and market research techniques
- Fluency in English for daily communication
- Bachelor's degree
- Relevant market research experience (advantageous)