Senior IT Administrator

IonQ is seeking a Senior IT Administrator to provide hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work. The role involves providing technical support for two satellite lab locations and requires a strong understanding of IT infrastructure, networking, and A/V setup.

Requirements

• 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role
• Demonstrable experience providing hands-on, end-user technical support in a corporate environment
• Proficiency with Windows, Linux, and macOS operating systems
• Experience administering SAML-based SaaS Apps (Okta, Entra, Jumpcloud)
• Supporting cloud-based productivity applications (M365, Google Workspace)
• Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi)
• Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms)
• Strong organizational skills and experience with inventory management and asset tracking
• Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401K
• Unlimited PTO and paid holidays
• Parental/adoption leave
• Legal insurance
• Home internet stipend
• Pet insurance