Production Support Engineer (L1/L2)
IO TECH SOLUTIONS LIMITEDHong Kong, Hong Kong
Posted December 11, 2025
Full Time
About the Company
IO Tech Solutions Limited is a leading IT talent and services provider with 25 years of industry experience. The firm specializes in IT staffing, consulting, contracting, payroll, and comprehensive talent solutions across Hong Kong, Singapore, UAE, UK, and Australia. By leveraging deep talent networks and market intelligence, IO Tech delivers strategic partnerships that connect clients to high‑potential opportunities and skilled professionals. Its distinctive advantage lies in a client‑centric approach that blends technology expertise with a global reach, enabling rapid, customized solutions for evolving IT demands.
Job Description
We are seeking a Production Support Engineer to join a fast-paced, technology-driven team focused on delivering a seamless customer experience.
Requirements
- Monitor production systems and proactively identify and resolve issues
- Collaborate with developers and engineers to ensure smooth operation of the production environment
- Automate and streamline support-related processes and tasks
- Provide Level 1 technical support and escalate when needed
- Perform root cause analysis of production incidents and implement long-term solutions
- Develop scripts and tools to support automation of routine tasks
- Create dashboards and reports to illustrate system health and performance
- Design and maintain troubleshooting procedures and documentation