Invoca is seeking a Customer Marketing Manager to create and execute programs that drive advocacy, engagement, and retention within Invoca's customer community. The ideal candidate will bring creativity, strategic marketing acumen, and a passion for storytelling to build programs that transform delighted customers into advocates.
Requirements
- 4+ years of experience in customer marketing, advocacy, or demand generation at SaaS or B2B technology company
- Strong communication and presentation skills, with the ability to craft persuasive narratives for internal and external audiences
- Creative marketing instincts and storytelling ability to highlight customer impact and drive engagement
- Proven project management skills with a high attention to detail and the ability to manage multiple initiatives independently
- A track record of delighting customers and nurturing long-term relationships that drive loyalty
- Familiarity with marketing automation (Marketo experience a plus) and community management software
- Strong analytical and problem-solving skills, with experience in data-driven decision making and A/B testing
- High emotional intelligence, collaboration skills, and passion for customer experience
Benefits
- Flexible Time Off
- Paid Holidays
- Health Benefits
- Retirement
- Stock Options
- Mental Health Program
- Paid Family Leave
- Paid Medical Leave
- InVacation Bonus
- Wellness Subsidy