Customer Marketing Manager

Invoca is seeking a Customer Marketing Manager to create and execute programs that drive advocacy, engagement, and retention within Invoca's customer community. The ideal candidate will bring creativity, strategic marketing acumen, and a passion for storytelling to build programs that transform delighted customers into advocates.

Requirements

• 4+ years of experience in customer marketing, advocacy, or demand generation at SaaS or B2B technology company
• Strong communication and presentation skills, with the ability to craft persuasive narratives for internal and external audiences
• Creative marketing instincts and storytelling ability to highlight customer impact and drive engagement
• Proven project management skills with a high attention to detail and the ability to manage multiple initiatives independently
• A track record of delighting customers and nurturing long-term relationships that drive loyalty
• Familiarity with marketing automation (Marketo experience a plus) and community management software
• Strong analytical and problem-solving skills, with experience in data-driven decision making and A/B testing
• High emotional intelligence, collaboration skills, and passion for customer experience

Benefits

• Flexible Time Off
• Paid Holidays
• Health Benefits
• Retirement
• Stock Options
• Mental Health Program
• Paid Family Leave
• Paid Medical Leave
• InVacation Bonus
• Wellness Subsidy