Senior Technical Support Engineer - Cybersecurity SaaS
Intuition Machines, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
Posted November 22, 2024
Full Time
About the Company
Machine intelligence at scale. Products include the hCaptcha platform, used by many of the world's largest online services to protect hundreds of millions of people. Sound interesting? We're hiring ML scientists, senior engineers, and many other roles worldwide. https://apply.workable.com/imachines/
Job Description
Intuition Machines is a cybersecurity SaaS company focusing on AI/ML and building enterprise security products. They seek a Senior Technical Support Engineer to bridge the gap between customers and engineering, providing deep technical support and contributing to product enhancements. The role emphasizes collaboration, problem-solving, and building strong customer relationships in a fast-paced, remote environment.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in software engineering or a technical support role with a strong engineering focus.
- Solid background in software development is essential for this role.
- Proficiency in backend and frontend development technologies, such as Python, JavaScript, HTML, CSS, and related frameworks.
- Experience with security principles, bot management strategies, and fraud detection/prevention techniques.
- Ability to quickly understand and adapt to new technologies and products.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong interpersonal and communication skills.
- Self-motivated and proactive.
Benefits
- Fully remote position
- Flexible working hours
- Collaborative environment
- Flat organizational structure
- Culture of diversity
