Customer Success Manager (US Hours)

This Customer Success Manager role focuses on ensuring customer success and satisfaction. The role involves building and maintaining strong relationships with customers, providing support, training, and guidance to achieve their goals. The position requires flexibility to work US hours and supports a primarily US customer portfolio.

Requirements

• 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
• Cybersecurity experience is a plus.
• French, Dutch, and English language skills, both verbal and written, are a must.
• Proven technology skills and strong communication skills.
• Experience with sales, partners, and/or customers in sales engineering, project management, and customer success.
• Organizational skills, entrepreneurial spirit, and excellent listening skills.
• Proficiency in phone, in-person, and presentation delivery.

Benefits

• Competitive salary
• Uncapped commission
• Private Healthcare
• Hybrid working
• Training budget
• Pension scheme
• Referral bonus
• Employee Assistance Program
• Hardware and tools
• Mobile subscription
• Foreign policy