IntelliPro Group Inc.

The Lab Computing Analyst will provide technical support for computer/data center operations, install, configure and troubleshoot server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.

Requirements

• Implement, monitor, and provide technical support of customer laboratory IT environments
• Implement customer specified benchtop computing design and processes
• Administer and assure connectivity of customer's Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve overall desktop platform support
• Ensure adherence to client's corporate policies
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument-related computers and escalate issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PCs, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all Enterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Benefits

• Comprehensive benefits package