Systems Engineer Tier 1 & 2 Support- Fully Cleared
Intelliforce-IT Solutions Group, LLC.Maryland, United States • Maryland, United States
Posted November 10, 2025
137000 - 181000 USD year
Full Time
About the Company
Intelliforce is a company that partners with mission-driven teams in defense and beyond to solve challenges that truly matter.
Job Description
As a Systems Engineer, you'll provide 24x7 support for enterprise Identity, Credential, and Access Management (ICAM) services, troubleshoot incidents, and assist customers with integration, access, and identity issues. This is a hands-on technical support role that combines analysis, communication, and rapid problem-solving to keep Zero Trust infrastructure running smoothly.
Requirements
- Provide Tier 1 and Tier 2 operational support for enterprise ICAM systems
- Monitor system health, logs, and alerts to ensure uptime and reliability
- Support customers integrating with Enterprise and IC Attribute and Authorization services
- Troubleshoot access, authentication, and entitlement issues
- Work with development teams to resolve technical problems related to RESTful services
- Manage incidents and requests in JIRA and provide updates via email, chat, and phone
- Perform database queries using SQL for troubleshooting and verification
- Document issues, procedures, and customer guidance using Confluence
- Assist with user education and training on software capabilities and ICAM tools
- Analyze system performance and propose operational improvements
Benefits
- Ample PTO to rest and recharge
- Multiple medical plan options
- Generous 401(k) with immediate vesting
- Exciting bonus opportunities