Senior Scaled Operations Manager
Integral Ad ScienceGurgaon, Haryana, India
Posted December 2, 2025
Full Time
About the Company
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
Job Description
IAS is looking for a Customer Success Operations Manager to join our team in Gurugram. This role will require you to partner with Customer Success Managers, Sales and Technical Support teams to successfully retain and grow existing clients globally.
Requirements
- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners.
- Build a solid understanding of all IAS products and processes.
- Prepare regular reporting and data analysis of client activity, identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
- Drive automation, create process and methodology documentation.
- Create materials and deliverables that will be used to support and engage with IAS’s self-service client base.
- Communicate client needs and act as an internal advocate for owned clients
- Adhere to IAS values at all times.