Claims Relationship Manager

We're looking for a Claims Relationship Manager to join our growing team! In this role, you will be at the forefront of resolving complex customer claims issues and enhancing client satisfaction. You will dive into customer claims files, collaborate with various business units, and leverage your claims technical expertise to make impactful decisions.

Requirements

• Analyzing complex, escalated claims in accordance with the Complaint Handling Protocol
• Conducting thorough fact-finding using all available resources and cross-functional inputs
• Making sound, compliant decisions aligned with company guidelines and policies
• Providing outstanding service to customers and brokers throughout the complaints process
• Collaborating with the Customer Complaints Resolution Office on complex cases
• Preparing studies or briefs for management highlighting trends, root causes, and opportunities to reduce complaint recurrence
• Proactively identifying and implementing efficiency improvements within the team

Benefits

• Competitive salary
• Opportunities for growth and development
• Flexible work arrangements
• Employee referral bonus