Senior Operations Manager - Adviser & Client services

We're seeking a Senior Operations Manager - Adviser & Client Services to lead a team of 10-12 direct reports in Melbourne, responsible for delivering adviser and client services across the Wrap business.

Requirements

• Demonstrated prior experience managing and developing people within the Financial Service industry
• Exceptional interpersonal, written and verbal communications
• In-depth knowledge of client touch points, competitors and industry trends
• Demonstrated strong service ethic, while achieving goals and targets under pressure
• Strong problem solving & decision-making capability
• Ability to consider service and process enhancements & manage through to completion with a strong change management focus
• Ability to work autonomously and within a dynamic team environment
• Sound business judgement and financial acumen

Benefits

• Permanent Full Time Opportunity
• Melbourne Location
• Lead a Team of 10-12 Direct Reports
• Opportunity to make a positive impact in people's lives
• Free to learn new skills, grow, and get great things done