Travel Experience Specialist

The role of a Travel Experience Specialist is to proactively seek opportunities to improve clients' travel experience and reactively assist in resolving inbound customer issues, concerns, or requests. This involves managing the customer support phone line, inbox, and TESS (customer support ticketing system) to deliver solutions.

Requirements

• Fluent English and intermediate to advanced level of Japanese (preferably JLPT N2 or higher) OR
• Excellent communication skills and a calm, composed manner
• Keen attention to detail and ability to remain calm under pressure
• Experience of travelling in Japan and knowledge of the country
• Proficiency and confidence in using Microsoft Office and various software
• Passionate about customer service
• Ability to work individually as well as a team
• A high level of emotional intelligence

Benefits

• Annual discretionary performance (individual and company related) bonus
• Familiarisation trips to our destination countries
• 20 days annual leave, rising by one day each year to a maximum of 23 days
• 13 paid public holidays
• Day off on your birthday
• Volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Employer retirement contributions