Customer Service Advisor

Join a dynamic, people-first team at InPost, where your passion for exceptional customer service meets meaningful career growth. As a vital member of our Customer Service Centre, you'll do more than just answer calls—you'll take full ownership of the customer experience, resolving queries with efficiency, empathy, and precision.

Requirements

• Participate as a member of your team demonstrating an awareness of the impact your behaviour and actions have on your colleagues, the Customer Service Centre and the Customer.
• Participate in and drive regular 1:1s and coaching sessions with your Team Manager.
• Take personal responsibility for self-development.
• Demonstrate the right attitude & professional conduct at all times.
• Ensure that the correct processes are followed on every call / customer contact.
• Support the Management Team by contributing to process improvements.
• Undertake general administrative duties as requested by the Management Team.
• Ensure the Customer Service Centre & workplace areas are kept clean, tidy and safe at all times to comply with Company Policy and Health & Safety Regulations