Tech Support Associate
InfosysRichardson, Texas, United States
Posted March 27, 2026
Full Time
About the Company
Infosys is a global technology services and consulting firm that helps enterprises across more than 50 countries accelerate digital transformation. The company delivers end‑to‑end IT solutions—including cloud, AI, big data, engineering, and business process outsourcing—while guiding clients through strategy, implementation, and continuous improvement. Its distinctive value lies in an AI‑powered core platform that prioritizes change execution and an innovation ecosystem that cultivates and transfers digital skills at scale. Infosys combines deep industry expertise with a culture of learning and agility, enabling clients to achieve higher performance and customer delight.
Job Description
As a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service.
Requirements
- High School Diploma/GED or equivalent educational qualification
- Proficient in both oral and written communication
- Exposure to computer operating skills
- Attention to detail and problem-solving abilities
- Ability to work an 8-hour shift per day within specified business hours (6:00 a.m. -10:00 p.m. CST, Monday through Sunday)
- Authorized to work for any employer in the United States without employer-based visa sponsorship
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan
- Paid holidays plus Paid Time Off