We are seeking a dynamic and results-driven Program Manager - AMS to lead and oversee end-to-end application support and service delivery for our enterprise clients. In this role, you will be responsible for managing large-scale AMS programs, ensuring SLAs are met, driving continuous improvement, and collaborating with cross-functional teams to deliver high-quality IT services.
Requirements
- Relevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC)
- Experience in a people management role, leadership
- Excellent problem-solving, communication, and leadership skills.
- Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
- Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments.
- Good understanding of SAP ERP, functional and/or technical SAP application knowledge.
- Knowledge of industry trends, their impact on business strategies, and SAP's strategy and service portfolio.
- Ideally have SAP S4HANA, IT Service Management, Project Management certifications
- Knowledge and experience with Agile and Lean process methodology preferred
Benefits
- Opportunity to work with a global leader in next-generation digital services and consulting
- Chance to lead large global teams and work on digital transformation journeys of clients
- Access to on-demand learning methods and opportunities for growth and development
- Inclusive and diverse work environment
- Equal opportunity employer