IT support Help Desk Agent
InfosysBucharest, Romania
Posted January 8, 2026
Full Time
About the Company
Infosys is a global technology services and consulting firm that helps enterprises across more than 50 countries accelerate digital transformation. The company delivers end‑to‑end IT solutions—including cloud, AI, big data, engineering, and business process outsourcing—while guiding clients through strategy, implementation, and continuous improvement. Its distinctive value lies in an AI‑powered core platform that prioritizes change execution and an innovation ecosystem that cultivates and transfers digital skills at scale. Infosys combines deep industry expertise with a culture of learning and agility, enabling clients to achieve higher performance and customer delight.
Job Description
IT support Help Desk Agent will work closely with the client to execute pre-defined activities in IT Level 1 helpdesk support, verifying and addressing technical issues through calls, chats, or emails.
Requirements
- Experience in Helpdesk/Service Desk
- Technical Qualification preferred
- Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common ticketing tools
- Good level of English Language
- Understanding of common computer hardware and common technical terminology
Benefits
- Long-term and stable cooperation
- Organized training sessions and upskilling courses
- 22 paid vacation days in the first year
- Private medical insurance
- Benefit platform
- Opportunity to grow and learn
- Teamwork in a multicultural environment
