Infor
InforAlpharetta, Georgia, United States
Posted December 20, 2025
Full Time
About the Company
Infor delivers industry‑specific cloud software suites that empower businesses to navigate market disruptions and achieve digital transformation. The company focuses on user‑centric design, data‑science‑driven insights, and seamless integration with existing systems, offering solutions across ERP, CRM, HCM, PLM, and AI‑enabled analytics for sectors such as aerospace, automotive, healthcare, and retail. With over 60,000 customers in 175 countries, 17,000 employees, and a global partner network, Infor distinguishes itself through a broad portfolio of cloud‑native applications and a deep commitment to customer success.
Job Description
Infor is seeking a Support Operations Team Lead to lead Product Support Analysts supporting Department of Defense (DoD) customers utilizing Infor's Hospitality Management Solution (HMS). The role is responsible for overseeing the day-to-day activities and KPI's of the Product Support team.
Requirements
- Experience managing, mentoring, and coaching a team
- Experience with customer service practices and procedures
- Experience working in product support
- Ability to work weekends and holidays as needed
- US Citizenship is required due to US Government contract requirements